The invitation to absence.io doesn’t arrive: What can I do?

You created a new employee and sent the invitation, but the email doesn’t arrive? In most cases, one of these causes is behind it.

Possible causes and solutions

1. Typo in the email address. Check in the profile whether the address is entered correctly. Emails sent to an incorrect address are rejected. The fastest way to fix this is to create a new user with the correct address, send the invitation from there and delete the old user. This is quicker than changing the address in the existing profile. You can find out how to change an email address here.
2. Spam folder and internal filters. The invitation comes from hello@absence.io. Check the spam folder and whether internal mail filters have filtered out the email. It’s best to ask your IT to add the address to the allowlist.
3. The address was blocked by our email provider. This can happen if the address wasn’t active yet when it was entered, was entered incorrectly, or, occasionally and by mistake, with new addresses. Only we can lift this block.

If the invitation still doesn’t arrive

Write to us at support@absence.io and let us know the email address of the person concerned. We’ll check whether it was blocked and unblock it if needed. After that, send the invitation again. You can find out how here.

Tip for future invitations

For new employees, make sure the email address stored in their profile is already valid and active before you send the invitation.

Enjoy our solution!
Your absence.io Team