--- title: How to give absence.io access to my account for troubleshooting description: Learn how to give absence.io secure access to your account for troubleshooting and help our support team resolve issues efficiently. --- [Skip to content](https://info.absence.io/en/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta-0#main-content) - [English](https://info.absence.io/en/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta-0) - [German](https://info.absence.io/de/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta-1) - [Spanish](https://info.absence.io/es/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta) English Show submenu for translations [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=210&height=44&name=Design%20ohne%20Titel%20(2).png)](https://info.absence.io/en/help-center?hsLang=en) Open main navigation Close main navigation - - [English](https://info.absence.io/en/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta-0) - [German](https://info.absence.io/de/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta-1) - [Spanish](https://info.absence.io/es/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta) English Show submenu for translations - [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) How can we help you? - There are no suggestions because the search field is empty. 1. [absence.io Help Center](https://info.absence.io/en/help-center?hsLang=en) 2. [FAQs](https://info.absence.io/en/help-center/faqs?hsLang=en) 3. [FAQ - Account Basics](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-account-basics) # How to give absence.io access to my account for troubleshooting To do so, it is necessary to have the HR, admin or owner role. To allow the absence.io support team access into your account, please go to "Settings" > "Account Settings". Now you can activate the toggle “Allow absence.io to access this account for support reasons.” Of course, that you can revoke this permission at any time. ![Bildschirmfoto 2026-06-25 um 17.18.03](https://info.absence.io/hs-fs/hubfs/Helpcenter/Bildschirmfoto%202026-06-25%20um%2017.18.03.png?width=670&height=358&name=Bildschirmfoto%202026-06-25%20um%2017.18.03.png) - [Getting started](https://info.absence.io/en/help-center/getting-started?hsLang=en#main-content) - [absence.io - Shortly explained](https://info.absence.io/en/help-center/getting-started?hsLang=en#absence-io-shortly-explained) - [Intro for your Employees](https://info.absence.io/en/help-center/getting-started?hsLang=en#intro-for-your-employees) - [Setting up your account](https://info.absence.io/en/help-center/getting-started?hsLang=en#setting-up-your-account) - [FAQs](https://info.absence.io/en/help-center/faqs?hsLang=en#main-content) - [FAQ - Absence Management](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-absence-management) - [FAQ - Time Tracking](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-time-tracking) - [FAQ - Integrations](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-integrations) - [FAQ - Account Basics](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-account-basics) - [Absence Management](https://info.absence.io/en/help-center/absence-management?hsLang=en#main-content) - [Absence Management](https://info.absence.io/en/help-center/absence-management?hsLang=en#absence-management) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking?hsLang=en#main-content) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking?hsLang=en#time-tracking) - [Compensation](https://info.absence.io/en/help-center/time-tracking?hsLang=en#compensation) - [Digital Personnel File](https://info.absence.io/en/help-center/digital-personnel-file?hsLang=en#main-content) - [Digital Employee File](https://info.absence.io/en/help-center/digital-personnel-file?hsLang=en#digital-employee-file) - [Expense Management](https://info.absence.io/en/help-center/expense-management?hsLang=en#main-content) - [Expense Management for Administrators](https://info.absence.io/en/help-center/expense-management?hsLang=en#expense-management-for-administrators) - [Expense Management for User](https://info.absence.io/en/help-center/expense-management?hsLang=en#expense-management-for-user) - [FAQ - Expenses](https://info.absence.io/en/help-center/expense-management?hsLang=en#faq-expenses) - [Integrations/ API](https://info.absence.io/en/help-center/integrations-api?hsLang=en#main-content) - [Slack/ MS Teams](https://info.absence.io/en/help-center/integrations-api?hsLang=en#slack-ms-teams) - [API](https://info.absence.io/en/help-center/integrations-api?hsLang=en#api) - [Set Up Integrations](https://info.absence.io/en/help-center/integrations-api?hsLang=en#set-up-integrations) - [Calendar synchronization: MS365/Google and ICS Links](https://info.absence.io/en/help-center/integrations-api?hsLang=en#calendar-synchronization-ms365-google-and-ics-links) - [Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security?hsLang=en#main-content) - [We take care - Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security?hsLang=en#we-take-care-data-privacy-and-security) [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=200&height=42&name=Design%20ohne%20Titel%20(2).png "Design ohne Titel (2)")](https://www.absence.io/) Support Phone: +49(089) 143 777 477 Monday to Friday: 9:00 AM to 6:00 PM. 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