--- title: Invoicing, Subscriptions & Trial Phase description: Learn how invoicing, subscriptions, and the trial phase work in absence.io, including billing periods, renewals, and cancellation details. --- [Skip to content](https://info.absence.io/en/help-center/invoicing-subscriptions-trial-phase#main-content) - [English](https://info.absence.io/en/help-center/invoicing-subscriptions-trial-phase) - [German](https://info.absence.io/de/help-center/testphase-abonnements-rechnungsstellung) - [Spanish](https://info.absence.io/es/help-center/período-de-prueba-suscripciones-y-facturación) English Show submenu for translations [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=210&height=44&name=Design%20ohne%20Titel%20(2).png)](https://info.absence.io/en/help-center?hsLang=en) Open main navigation Close main navigation - - [English](https://info.absence.io/en/help-center/invoicing-subscriptions-trial-phase) - [German](https://info.absence.io/de/help-center/testphase-abonnements-rechnungsstellung) - [Spanish](https://info.absence.io/es/help-center/período-de-prueba-suscripciones-y-facturación) English Show submenu for translations - [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) How can we help you? - There are no suggestions because the search field is empty. 1. [absence.io Help Center](https://info.absence.io/en/help-center?hsLang=en) 2. [Getting started](https://info.absence.io/en/help-center/getting-started?hsLang=en) 3. [absence.io - Shortly explained](https://info.absence.io/en/help-center/getting-started?hsLang=en#absence-io-shortly-explained) # Invoicing, Subscriptions & Trial Phase We at absence.io strive to be as transparent with our customers as possible. With us customers should always feel like they are in charge of their payments, subscriptions and feature access. We love developing our product as close to customer feedback as possible. So make sure you sign up to any relevant beta programs outlined in our Roadmap or by contacting support@absence.io. #### **Admin Payment Info** ![](https://absenceio.zendesk.com/hc/article_attachments/6974490763932)  Go to settings \> Payment Details to edit your Billing Address and Payment Method.   #### Free trial & Pricing We allow our customers a free 14 day trial during which no invoice is going to be issued to our customers. The trial starts with your registration and ends automatically 14 days after your registered. During the trial you can see a little batch on the top of your screen showing you how many days you have left. If you provide payment details during the trial we will automatically charge you for your next months subscriptions with the current user count. See our prices on this page. We only charge you for all users with the status "Active". Here you can learn more about deleting users.   #### Changing subscriptions Owners or administrators can activate or deactivate subscriptions here at any time. If deactivated, access to the functionality of the respective module is immediately lost and it will no longer be charged from the next billing period. The “User Management” module is the necessary basic module and cannot be deactivated, as it is required for the general creation and administration of employees. All other modules can be used individually or in any combination ![](https://absenceio.zendesk.com/hc/article_attachments/20898132371228)  #### Packages (Customers after 2026) Since 2026, we have adjusted our pricing structure. New customers who joined after 2026 can no longer activate individual modules, but only packages. Upgrades work similarly here: An owner or admin can test a higher package free of charge for 14 days and then activate it or downgrade to a smaller package.   ![](https://absenceio.zendesk.com/hc/article_attachments/25625246522140)  #### Invoicing Find all relevant invoices in your payment settings within the app. You can find details such as payment status and download your invoices (Settings \> Payment Details). If you pay by SEPA direct debit, we will send you a payment reminder by e-mail about one week before we collect the payment, to the address provided under “Send invoice to email”. Once the invoice has been issued, the invoice will also be sent to the e-mail address provided. Your invoice is issued for the next billing period (usually next 30 days) using the current subscriptions and user count. Each subscription will be issued separately on the invoice so you know which services you are currently subscribed too.   Your team from absence.io - [Getting started](https://info.absence.io/en/help-center/getting-started?hsLang=en#main-content) - [absence.io - Shortly explained](https://info.absence.io/en/help-center/getting-started?hsLang=en#absence-io-shortly-explained) - [Intro for your Employees](https://info.absence.io/en/help-center/getting-started?hsLang=en#intro-for-your-employees) - [Setting up your account](https://info.absence.io/en/help-center/getting-started?hsLang=en#setting-up-your-account) - [FAQs](https://info.absence.io/en/help-center/faqs?hsLang=en#main-content) - [FAQ - Absence Management](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-absence-management) - [FAQ - Time Tracking](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-time-tracking) - [FAQ - Integrations](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-integrations) - [FAQ - Account Basics](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-account-basics) - [Absence Management](https://info.absence.io/en/help-center/absence-management?hsLang=en#main-content) - [Absence Management](https://info.absence.io/en/help-center/absence-management?hsLang=en#absence-management) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking?hsLang=en#main-content) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking?hsLang=en#time-tracking) - [Compensation](https://info.absence.io/en/help-center/time-tracking?hsLang=en#compensation) - [Digital Personnel File](https://info.absence.io/en/help-center/digital-personnel-file?hsLang=en#main-content) - [Digital Employee File](https://info.absence.io/en/help-center/digital-personnel-file?hsLang=en#digital-employee-file) - [Expense Management](https://info.absence.io/en/help-center/expense-management?hsLang=en#main-content) - [Expense Management for Administrators](https://info.absence.io/en/help-center/expense-management?hsLang=en#expense-management-for-administrators) - [Expense Management for User](https://info.absence.io/en/help-center/expense-management?hsLang=en#expense-management-for-user) - [FAQ - Expenses](https://info.absence.io/en/help-center/expense-management?hsLang=en#faq-expenses) - [Integrations/ API](https://info.absence.io/en/help-center/integrations-api?hsLang=en#main-content) - [Slack/ MS Teams](https://info.absence.io/en/help-center/integrations-api?hsLang=en#slack-ms-teams) - [API](https://info.absence.io/en/help-center/integrations-api?hsLang=en#api) - [Set Up Integrations](https://info.absence.io/en/help-center/integrations-api?hsLang=en#set-up-integrations) - [Calendar synchronization: MS365/Google and ICS Links](https://info.absence.io/en/help-center/integrations-api?hsLang=en#calendar-synchronization-ms365-google-and-ics-links) - [Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security?hsLang=en#main-content) - [We take care - Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security?hsLang=en#we-take-care-data-privacy-and-security) [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=200&height=42&name=Design%20ohne%20Titel%20(2).png "Design ohne Titel (2)")](https://www.absence.io/) Support Phone: +49(089) 143 777 477 Monday to Friday: 9:00 AM to 6:00 PM. 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