--- title: "Ich kann mich nicht einloggen: Was kann ich tun? (en)" description: You can’t get into your absence.io account? These steps help you find the cause and usually fix the problem yourself. --- [Skip to content](https://info.absence.io/en/help-center/ich-kann-mich-nicht-einloggen-was-kann-ich-tun#main-content) - [English](https://info.absence.io/en/help-center/ich-kann-mich-nicht-einloggen-was-kann-ich-tun) - [German](https://info.absence.io/de/help-center/ich-kann-mich-nicht-einloggen-was-kann-ich-tun) English Show submenu for translations [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=210&height=44&name=Design%20ohne%20Titel%20(2).png)](https://info.absence.io/en/help-center?hsLang=en) Open main navigation Close main navigation - - [English](https://info.absence.io/en/help-center/ich-kann-mich-nicht-einloggen-was-kann-ich-tun) - [German](https://info.absence.io/de/help-center/ich-kann-mich-nicht-einloggen-was-kann-ich-tun) English Show submenu for translations - [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) How can we help you? - There are no suggestions because the search field is empty. 1. [absence.io Help Center](https://info.absence.io/en/help-center?hsLang=en) 2. [FAQs](https://info.absence.io/en/help-center/faqs?hsLang=en) 3. [FAQ - Account Basics](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-account-basics) # Ich kann mich nicht einloggen: Was kann ich tun? (en) You can’t log in to your absence.io account? It’s best to go through the following steps one by one. In most cases, the problem is solved quickly. ##### Step 1: Reset your password Often you simply have the wrong password in mind. So click on “Trouble logging in?” on the login screen and enter the email address of your account. You will receive a link that lets you set a new password. You can find more in our article **[Forgot your password?](https://info.absence.io/en/help-center/forgot-your-password?hsLang=en).** ##### Step 2: The email doesn’t arrive First, check whether you are using the correct email address. You can only log in with the address stored in your profile, and sometimes you have a different one in mind, for example an old or private address. If in doubt, ask your HR department. Someone with the role HR, Admin or Owner can check the stored address and change it if needed. How this works is explained in the article **[How do I change my email address?](https://info.absence.io/en/help-center/how-do-i-change-my-email-address?hsLang=en).** Also check your spam folder and internal filter. Our emails come from [hello@absence.io](mailto:hello@absence.io). You can find out more about why emails don’t arrive in the article **[The invitation to absence.io doesn’t arrive: What can I do?](https://info.absence.io/en/help-center/die-einladung-zu-absence.io-kommt-nicht-an-was-kann-ich-tun?hsLang=en).** ##### Step 3: Try again with the correct address Once you have found the right address, click on “Trouble logging in?” again, enter that address and set a new password via the link. ##### Step 4: Contact us If it still doesn’t work, your address may have been blocked by our email provider. Only we can lift this block. Write to us at [support@absence.io](mailto:support@absence.io) and tell us your email address and briefly what happens when you log in, for example an error message. ##### Special case: You are asked for a company ID This only happens if your email address is stored in two accounts, usually because you accidentally clicked on “Create Account” instead of “Login”. You can delete the account that was created by mistake yourself. You can read more in the article **[Why am I asked for my company ID when I log in?](https://info.absence.io/en/help-center/why-am-i-asked-for-my-company-id-when-i-log-in?hsLang=en)**. If you get stuck, our support team will help you at [support@absence.io](mailto:support@absence.io). ##### Special case: Your account has been temporarily blocked If invoices are open, the account can be temporarily blocked, even if your login details are correct. In this case, please contact us directly at **[support@absence.io](mailto:support@absence.io)**. Enjoy our solution! Your absence.io Team - [Getting started](https://info.absence.io/en/help-center/getting-started?hsLang=en#main-content) - [absence.io - Shortly explained](https://info.absence.io/en/help-center/getting-started?hsLang=en#absence-io-shortly-explained) - [Intro for your Employees](https://info.absence.io/en/help-center/getting-started?hsLang=en#intro-for-your-employees) - [Setting up your account](https://info.absence.io/en/help-center/getting-started?hsLang=en#setting-up-your-account) - [FAQs](https://info.absence.io/en/help-center/faqs?hsLang=en#main-content) - [FAQ - Absence Management](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-absence-management) - [FAQ - Time Tracking](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-time-tracking) - [FAQ - Personnel File](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-personnel-file) - [FAQ - Integrations](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-integrations) - [FAQ - Account Basics](https://info.absence.io/en/help-center/faqs?hsLang=en#faq-account-basics) - [Absence Management](https://info.absence.io/en/help-center/absence-management?hsLang=en#main-content) - [Absence Management](https://info.absence.io/en/help-center/absence-management?hsLang=en#absence-management) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking?hsLang=en#main-content) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking?hsLang=en#time-tracking) - [Compensation](https://info.absence.io/en/help-center/time-tracking?hsLang=en#compensation) - [Digital Personnel File](https://info.absence.io/en/help-center/digital-personnel-file?hsLang=en#main-content) - [Digital Employee File](https://info.absence.io/en/help-center/digital-personnel-file?hsLang=en#digital-employee-file) - [Expense Management](https://info.absence.io/en/help-center/expense-management?hsLang=en#main-content) - [Expense Management for Administrators](https://info.absence.io/en/help-center/expense-management?hsLang=en#expense-management-for-administrators) - [Expense Management for User](https://info.absence.io/en/help-center/expense-management?hsLang=en#expense-management-for-user) - [FAQ - Expenses](https://info.absence.io/en/help-center/expense-management?hsLang=en#faq-expenses) - [Integrations/ API](https://info.absence.io/en/help-center/integrations-api?hsLang=en#main-content) - [Slack/ MS Teams](https://info.absence.io/en/help-center/integrations-api?hsLang=en#slack-ms-teams) - [API](https://info.absence.io/en/help-center/integrations-api?hsLang=en#api) - [Set Up Integrations](https://info.absence.io/en/help-center/integrations-api?hsLang=en#set-up-integrations) - [Calendar synchronization: MS365/Google and ICS Links](https://info.absence.io/en/help-center/integrations-api?hsLang=en#calendar-synchronization-ms365-google-and-ics-links) - [Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security?hsLang=en#main-content) - [We take care - Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security?hsLang=en#we-take-care-data-privacy-and-security) [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=200&height=42&name=Design%20ohne%20Titel%20(2).png "Design ohne Titel (2)")](https://www.absence.io/) Support Phone: +49(089) 143 777 477 Monday to Friday: 9:00 AM to 6:00 PM. 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