--- title: FAQs | absence.io Help Center description: Have questions? We have the answers. --- [Skip to content](https://info.absence.io/en/help-center/faqs#main-content) - [English](https://info.absence.io/en/help-center/faqs) - [German](https://info.absence.io/de/help-center/faqs) - [Spanish](https://info.absence.io/es/help-center/faqs) English Show submenu for translations [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=210&height=44&name=Design%20ohne%20Titel%20(2).png)](https://info.absence.io/en/help-center) Open main navigation Close main navigation - - [English](https://info.absence.io/en/help-center/faqs) - [German](https://info.absence.io/de/help-center/faqs) - [Spanish](https://info.absence.io/es/help-center/faqs) English Show submenu for translations - [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) [Contact our support](https://1r1be.share.hsforms.com/2cmG1EH3QR-2fjl6Hg3EKhA) How can we help you? - There are no suggestions because the search field is empty. 1. [absence.io Help Center](https://info.absence.io/en/help-center) 2. [FAQs](https://info.absence.io/en/help-center/faqs) # FAQs Have questions? We have the answers. ## FAQ - Absence Management - [Why are some absences not displayed in the calendar or in time tracking?](https://info.absence.io/en/help-center/warum-werden-manche-abwesenheiten-nicht-im-kalender-oder-in-der-zeiterfassung-angezeigt) - [How can I record and manage Maternity & Parental Leave](https://info.absence.io/en/help-center/how-can-i-record-and-manage-maternity-parental-leave) - [How can I enter absences for multiple employees at the same time?](https://info.absence.io/en/help-center/how-can-i-enter-absences-for-multiple-employees-at-the-same-time) - [Is it possible to have the substitute approve the request before the main approver?](https://info.absence.io/en/help-center/is-it-possible-to-have-the-substitute-approve-the-request-before-the-main-approver) - [Are vacation days automatically rounded up?](https://info.absence.io/en/help-center/are-vacation-days-automatically-rounded-up) - [How can I correctly manage part-time employees in absence.io?](https://info.absence.io/en/help-center/how-can-i-correctly-manage-part-time-employees-in-absence.io) - [How can I cap residuals?](https://info.absence.io/en/help-center/how-can-i-cap-residuals) - [How can I specify that only full days can be booked?](https://info.absence.io/en/help-center/how-can-i-specify-that-only-full-days-can-be-booked) - [Holidays - worldwide](https://info.absence.io/en/help-center/holidays-worldwide) - [Why is my absence not deducting from my residual days?](https://info.absence.io/en/help-center/why-is-my-absence-not-deducting-from-my-residual-days) - [Can I customize location-based holidays?](https://info.absence.io/en/help-center/can-i-customize-location-based-holidays) - [Who can I see in my Company Calendar?](https://info.absence.io/en/help-center/who-can-i-see-in-my-team-calendar) - [How do I enter sick leave if I’m already on vacation?](https://info.absence.io/en/help-center/wie-trage-ich-krankheit-ein-wenn-ich-bereits-im-urlaub-bin) - [How do I map short-time work in absence.io?](https://info.absence.io/en/help-center/wie-bilde-ich-kurzarbeit-in-absence.io-ab) - [What do I need to keep in mind when an employee returns to our company in the same year?](https://info.absence.io/en/help-center/was-muss-ich-beachten-wenn-eine-mitarbeiterin-oder-ein-mitarbeiter-im-selben-jahr-wieder-bei-uns-einsteigt) See less ▼ ## FAQ - Time Tracking - [How can I set up mini-jobbers and employees who are paid by the hour in absence.io?](https://info.absence.io/en/help-center/wie-bilde-ich-minijobber-und-besch%C3%A4ftigte-die-nach-stunden-bezahlt-werden-in-absence.io-ab) - [How do I map a gradual return to work in absence.io?](https://info.absence.io/en/help-center/wie-bilde-ich-eine-wiedereingliederung-in-absence.io-ab) - [Why isn't my half-day vacation calculated correctly in Time Tracking?](https://info.absence.io/en/help-center/why-isnt-my-half-day-vacation-calculated-correctly) - [How does time tracking work when i travel to another time zone?](https://info.absence.io/en/help-center/how-does-time-tracking-work-when-i-travel-to-another-time-zone) - [How can I get a clear and accurate overview of my overtime or minus hours as a user?](https://info.absence.io/en/help-center/how-can-i-get-a-clear-and-accurate-overview-of-my-overtime-or-minus-hours-as-a-user) - [How to view your employees overtime in absence.io](https://info.absence.io/en/help-center/how-to-view-your-employees-overtime-in-absence.io) - [How do I record a business trip in time tracking if a flat rate of e.g. 10 instead of 8 hours should be credited per travel day?](https://info.absence.io/en/help-center/wie-erfasse-ich-eine-dienstreise-in-der-zeiterfassung-wenn-pro-reisetag-pauschal-bs10-statt-8-stunden-gutgeschrieben-werden-sollen) See less ▼ ## FAQ - Integrations - [GSuite Error -what now?](https://info.absence.io/en/help-center/gsuite-error-what-now) - [I get an error message when I log in using a SSO](https://info.absence.io/en/help-center/i-get-an-error-message-when-i-log-in-using-a-sso) - [What can I do when my Microsoft 365 / Google Calendar Synchronization is broken?](https://info.absence.io/en/help-center/what-can-i-do-when-my-microsoft-365-/-google-calendar-synchronization-is-broken) ## FAQ - Account Basics - [The invitation to absence.io doesn’t arrive: What can I do?](https://info.absence.io/en/help-center/die-einladung-zu-absence.io-kommt-nicht-an-was-kann-ich-tun) - [Does absence.io support two-factor authentication (2FA)?](https://info.absence.io/en/help-center/gibt-es-eine-zwei-faktor-authentifizierung-2fa-bei-absence.io) - [Where can I enter my discount code/ Coupon?](https://info.absence.io/en/help-center/where-can-i-enter-my-discount-code/-coupon) - [What are the Different Roles and Rights in absence.io?](https://info.absence.io/en/help-center/what-are-the-different-roles-and-rights-in-absence.io) - [Why is it not possible to delete my labels?](https://info.absence.io/en/help-center/why-is-it-not-possible-to-delete-my-labels) - [Where can I find the contract for the monthly subscription?](https://info.absence.io/en/help-center/where-can-i-find-the-contract-for-the-monthly-subscription) - [How do I change my email address?](https://info.absence.io/en/help-center/how-do-i-change-my-email-address) - [How can the owner role be changed?](https://info.absence.io/en/help-center/how-can-the-owner-role-be-changed) - [How can I edit multiple users at once (Bulk Function)?](https://info.absence.io/en/help-center/how-can-i-edit-multiple-users-at-once-bulk-function) - [Handling of several company accounts](https://info.absence.io/en/help-center/handling-of-several-company-accounts) - [Why am I asked for my company ID when I log in?](https://info.absence.io/en/help-center/why-am-i-asked-for-my-company-id-when-i-log-in) - [How to set up holidays for Christmas & New Year's Eve](https://info.absence.io/en/help-center/how-to-set-up-holidays-for-christmas-new-years-eve) - [Forgot your password?](https://info.absence.io/en/help-center/forgot-your-password) - [How can I access the Reports tab?](https://info.absence.io/en/help-center/how-can-i-access-the-reports-tab) - [How can I resend invitations?](https://info.absence.io/en/help-center/how-can-i-resend-invitations) - [Cancellation / Delete Organization](https://info.absence.io/en/help-center/cancelaci%C3%B3n-/-eliminar-organizaci%C3%B3n-0) - [How to deactivate and/or delete users?](https://info.absence.io/en/help-center/como-desactivar-y/o-borrar-usuarios-0) - [How to give absence.io access to my account for troubleshooting](https://info.absence.io/en/help-center/permitirle-a-absence.io-acceso-a-mi-cuenta-0) See less ▼ - [Getting started](https://info.absence.io/en/help-center/getting-started#main-content) - [absence.io - Shortly explained](https://info.absence.io/en/help-center/getting-started#absence-io-shortly-explained) - [Intro for your Employees](https://info.absence.io/en/help-center/getting-started#intro-for-your-employees) - [Setting up your account](https://info.absence.io/en/help-center/getting-started#setting-up-your-account) - [FAQs](https://info.absence.io/en/help-center/faqs#main-content) - [FAQ - Absence Management](https://info.absence.io/en/help-center/faqs#faq-absence-management) - [FAQ - Time Tracking](https://info.absence.io/en/help-center/faqs#faq-time-tracking) - [FAQ - Integrations](https://info.absence.io/en/help-center/faqs#faq-integrations) - [FAQ - Account Basics](https://info.absence.io/en/help-center/faqs#faq-account-basics) - [Absence Management](https://info.absence.io/en/help-center/absence-management#main-content) - [Absence Management](https://info.absence.io/en/help-center/absence-management#absence-management) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking#main-content) - [Time Tracking](https://info.absence.io/en/help-center/time-tracking#time-tracking) - [Compensation](https://info.absence.io/en/help-center/time-tracking#compensation) - [Digital Personnel File](https://info.absence.io/en/help-center/digital-personnel-file#main-content) - [Digital Employee File](https://info.absence.io/en/help-center/digital-personnel-file#digital-employee-file) - [Expense Management](https://info.absence.io/en/help-center/expense-management#main-content) - [Expense Management for Administrators](https://info.absence.io/en/help-center/expense-management#expense-management-for-administrators) - [Expense Management for User](https://info.absence.io/en/help-center/expense-management#expense-management-for-user) - [FAQ - Expenses](https://info.absence.io/en/help-center/expense-management#faq-expenses) - [Integrations/ API](https://info.absence.io/en/help-center/integrations-api#main-content) - [Slack/ MS Teams](https://info.absence.io/en/help-center/integrations-api#slack-ms-teams) - [API](https://info.absence.io/en/help-center/integrations-api#api) - [Set Up Integrations](https://info.absence.io/en/help-center/integrations-api#set-up-integrations) - [Calendar synchronization: MS365/Google and ICS Links](https://info.absence.io/en/help-center/integrations-api#calendar-synchronization-ms365-google-and-ics-links) - [Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security#main-content) - [We take care - Data Privacy and Security](https://info.absence.io/en/help-center/data-privacy-and-security#we-take-care-data-privacy-and-security) [![Design ohne Titel (2)](https://info.absence.io/hs-fs/hubfs/Design%20ohne%20Titel%20(2).png?width=200&height=42&name=Design%20ohne%20Titel%20(2).png "Design ohne Titel (2)")](https://www.absence.io/) Support Phone: +49(089) 143 777 477 Monday to Friday: 9:00 AM to 6:00 PM. 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